Privacy Policy
Last updated: April 2026
Data controller: Rendall Limited (倫德爾有限公司), a Hong Kong private company limited by shares (Companies Registry No. 80142539, Business Registration No. 80142539-000-04-26-8), with its registered office at Flat B53, 2/F, Phase 1, Kwai Shing Industrial Centre, 36-40 Tai Lin Pai Road, Kwai Chung, NT, Hong Kong (“Rendall”, “we”, “us”).
Rendall is committed to protecting your privacy and ensuring your personal data is handled securely. This Privacy Policy explains how we collect, use, and protect the information of merchants (you) and your end-customers when you use our Print-on-Demand services. We process personal data in line with the requirements of the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and applicable cross-border privacy principles.
1. Information We Collect
Merchant Information: When you register for an account, we collect your name, business name, email address, phone number, and billing information.
Customer Information: To fulfill orders, you provide us with your end-customers' details, including their names, shipping addresses, and phone numbers (for delivery purposes only).
Design & Order Data: We collect the design files (images/graphics) you upload and the specific order details (product type, size, color) to process your production requests.
2. How We Use Your Information
We use the collected data exclusively to:
- Produce, fulfill, and ship your orders.
- Process payments securely.
- Communicate with you regarding order statuses, platform updates, and customer support.
- Improve our manufacturing and platform services.
3. Data Sharing and Third Parties
We do not sell your data or your customers' data to third parties. We only share necessary information with trusted service providers to fulfill our core services. This includes:
- Shipping carriers (e.g., USPS, FedEx, local postal services) to deliver packages.
- Secure payment gateways (e.g., Stripe, PayPal) to process transactions.
4. Data Security
We implement industry-standard security measures to protect your design files, personal information, and customer data from unauthorized access, alteration, or disclosure.
5. Your Rights
You have the right to access, update, or delete your account information at any time. Under the Hong Kong Personal Data (Privacy) Ordinance you also have the right to request a copy of the personal data we hold about you and to request correction of any inaccurate data. To exercise these rights, or to permanently delete your account and associated data, please contact us at support@rendallpod.com.
6. Contact & Data Protection
For privacy questions or formal data subject requests, contact:
- Email: support@rendallpod.com
- Postal: Rendall Limited, Flat B53, 2/F, Phase 1, Kwai Shing Industrial Centre, 36-40 Tai Lin Pai Road, Kwai Chung, NT, Hong Kong