Refund Policy

Last updated: April 2026

Because Rendall operates as a Print-on-Demand factory, all products are unique and produced made-to-order specifically for your customers. Therefore, we do not support returns or exchanges for buyer's remorse, wrong size ordered, or wrong color chosen.

However, we stand behind the quality of our production and offer a comprehensive 30-Day Guarantee for defective items.

1. Damaged or Defective Products

If a product arrives defective, damaged, or with a major printing error (e.g., wrong design, poor print quality, incorrect item sent), we will provide a free replacement or a full refund to your account.

How to claim: You must submit a support ticket within 30 days of product delivery.

Evidence required: You must provide clear photographs showing the defect or damage, along with the order ID.

2. Lost in Transit

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will cover the costs of reprinting and shipping a replacement order for you.

Note: If tracking indicates the package was “Delivered,” we cannot issue a refund or replacement for stolen packages.

3. Invalid Shipping Addresses

If you or your customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Contact

To initiate a claim, please contact our support team at support@rendallpod.com with your Order ID and photographic evidence.